WARRANTY & RETURN POLICIES
GARDEN CONTROLS understands how important your environmental controllers are to achieve success in your grow room. With this in mind, we are offering you a 1-year warranty for all controllers and their components. This will ensure you minimum down time and peace of mind.
The warranty period begins from the date you purchased your GARDEN CONTROLS product. It is important to keep your proof of purchase. Otherwise, GARDEN CONTROLS will consider the manufacturing date to apply the warranty coverage.
A troubleshooting guide is available on the web at www.gardencontrols.com to help you identify or troubleshoot any problem you may have with your controller. You are invited to contact GARDEN CONTROLS Technical Support for further assistance (418-308-0941).
RETURN POLICY FOR RETAILERS
- If a GARDEN CONTROLS product is returned for any reason other than obvious neglect (water damage or signs of purposeful tampering), you must contact GARDEN CONTROLS. One of our team members will evaluate the controller functionality and give you a return authorization number if necessary.
- Any GARDEN CONTROLS product that is returned with obvious signs of user neglect will not be covered by the warranty.
3 SIMPLE STEPS
- YOUR CUSTOMER HAS A DEFECTIVE PRODUCT
Your customer has to bring you back the complete product.
- CONTACT GARDEN CONTROLS TECHNICAL SUPPORT/ CUSTOMER SERVICE
Contact our Technical Support (418-308-0941) to troubleshoot the controller and determine whether the product needs to be replaced. If a replacement is required, we will issue a return authorization number (RMA).Please note that your customer may contact us for technical support by phone or by writing to info@gardencontrols.com However, GARDEN CONTROLS will not issue RMA number directly to users.
- ONCE A RMA NUMBER IS ISSUED
If you have a replacement product in stock:
Replace your customer’s defective product with a new one.
Indicate the new replacement product serial number to GARDEN CONTROLS Technical Support.
You may now ship the defective product back to your designate distributor with the RMA number and a short description of the problem. At all times, you should follow your distributor’s return policy.
If you don’t have a replacement product in stock for your customer:
Order the replacement product from your distributor.
Once you received the replacement product from your distributor, replace your customer’s defective product with the new one.
Indicate the new replacement product serial number to GARDEN CONTROL Technical Support.
You may now ship the defective product back to your designate distributor with the RMA number and a short description of the problem. At all times, you should follow your distributor’s return policy.
RETURN POLICY FOR DISTRIBUTOR
2 SIMPLE STEPS
- DISTRIBUTOR RETURN INSTRUCTIONS
INDIVIDUAL SHIPMENT OF DEFECTIVE PRODUCTS IS NOT AUTHORIZED BY GARDEN CONTROLS. We ask the distributor to cumulate the defective products up to a total of between 10-20 units. Then, the distributor contacts GARDEN CONTROLS Customer Service (418-308-0941) to prepare the shipment pick up. GARDEN CONTROLS will provide a lot number and a checklist to be included in the box.
- PRODUCTS REPLACEMENT DETAILS
After receiving the returned products, a summary report will be sent to the wholesaler. Warranty coverage as well as problem description will be provided for each product. Products not covered by the 1-year warranty will be returned to the distributor or will be repaired at distributor’s expense. No repair will be undertaken without prior distributor consent. GARDEN CONTROLS will ship replacement units with next purchase order; replacement units will be identified separately from the new products. GARDEN CONTROLS does not issue any credit for returned products. We only replace defective products by brand new products.
Do you have any question or comment? Do not hesitate to contact GARDEN CONTROLS Customer Service.
|
